UPDATE: POSITION HAS BEEN FILLED.
ROI Online is looking for a Client Success Manager. The Client Success Manager’s primary goal will be to provide value to clients and delight them throughout their relationship with us.
Position: Client Success Manager
Reports to: COO Department:
Corporate Hours: Flexible, 40h/wk
ROI Online: Amazing Clients. Great People to Work With.
Come and join the ROI Online Crew and help us to delight our customers. We are a growing Digital Agency that was the first Agency to be StoryBrand Certified and is currently a HubSpot Platinum level agency.
If you are an experienced client-facing Account Manager or Project Manager who is looking for a fulfilling work environment, excellent clients, the ability to be creative and have lots of flexibility, then this is an opportunity that you should consider.
Location: The position is location-independent. Work from where you are and help support our projects by working with a team that is distributed across the U.S.
You must be highly organized and able to manage tasks in a professional manner. We aim for excellence, and our clients depend on the whole team to deliver our services flawlessly.
You should already have worked with HubSpot for at least two years.
Strong communication skills are a must in this role, so you should have a proven track record of successfully managing stakeholder expectations and still delivering great results. You should also have experience with website redesign projects, content marketing plans, and lead nurturing workflows.
Our clients appreciate our insights. You should be well versed in business and able to provide insight into where we can improve their marketing efforts to help them reach their goals. You should also be able to advocate for both the client and the team.
You will need to have excellent communication skills and be comfortable speaking with marketing directors and business owners about their products, brands, and businesses. You will need to be confident scoping plans that will help get clients the success they seek.
You will need to be HubSpot Certified in a number of areas shortly after you start working at ROI Online. You will also need to be certified in StoryBrand, training which we will provide.
- Weekly meetings with clients
- Content strategy planning with Content Strategist
- Reporting using DataBox
- You will be responsible for managing 6-10 clients
- Creating work orders based on client plans/needs
- Project management and coordination using Wrike
- Communication with team regarding timelines, quality, and scope
- Implementing certain tasks in HubSpot
- Some content creation/editing is required
- Blogging/video for the agency on topics you enjoy and would add value to our clients - Standardize and document processes - New product development
Watch a short video about what we are trying to accomplish.
We have approximately 10 people who work out of HQ in Amarillo, Texas, and another six or so who work remotely from around North America. We think we have an amazing team who like coming to work every day. We celebrate individuality, learning, creativity, and courage. We are honest and transparent.
We are trusted with our client’s businesses, and we take that seriously. We want and need people who are engaged and passionate about helping our clients succeed. Some travel is required to do this. We may need you to be on site for an initial client visit, to travel to Amarillo for semi-annual meetings, and to HubSpot training events/conferences around the country. Travel should not exceed six times per year.