Now more than ever the question we should be asking ourselves as business owners is, how can we leverage our human strengths on digital channels?
In this episode of the ROI Online Podcast, customer experience expert Steven Van Belleghem talks about the importance of combining the best of both the human and digital worlds to give our customers the greatest experience possible.
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Steven is a keynote speaker and author of multiple books. His passion is spreading ideas about the future of customer experience. He believes that the combination of common sense, new technologies, empathic human touch, and taking your social responsibility will win the hearts and business of customers over and over again.
Listen To This Episode ⬇️
We are living in a world that requires our businesses to use the different technologies and digital channels available. This can sometimes get confusing and overwhelming, so the human touch often gets lost in translation. Thankfully Steven gives us some useful tips to avoid these hurdles.
Among other things, both Steven and Steve discussed:
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Also available wherever else you get your podcasts.
You can learn more about Steven here:
https://www.stevenvanbelleghem.com/
Follow Steven on LinkedIn
Read the books mentioned in this podcast:
The Golden Toilet by Steve Brown
The Offer You Can’t Refuse by Steven Van Belleghem
Eternal by Steven Van Belleghem
Customers the day after tomorrow by Steven Van Belleghem
When digital becomes human by Steven Van Belleghem
The Conversation Company by Steven Van Belleghem
The Conversation Manager by Steven Van Belleghem
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