Did you know most businesses that claim to have great customer service, really don’t?
In this Feature Friday episode of the ROI Online Podcast, entrepreneur and customer service expert Dr. Kelly Henry shares his philosophy behind why excellent customer service is the new marketing, 5 components to start building a great customer service system, and why this is vital for your business’s success.
Watch This Episode ⬇️
Acquiring new clients can cost more or be less effective than keeping and taking care of the ones you already have. Most businesses think they have a customer service culture in place, but ask their clients and the answer is the exact opposite. How do you stack up?
Listen To This Episode ⬇️
Dr. Kelly Henry is an entrepreneur. He used to own a Chiropractic Practice where he learned that treating people the right way paid off for his business. He’s now a consultant and coach whose goal is to help business owners–like you–understand all the benefits they can get out of elevating your customer service culture.
Among other things, Dr. Kelly and Steve discussed:
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You can learn more about Dr. Kelly here:
https://drkellyhenry.com/
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Read the books mentioned in this podcast:
The Golden Toilet by Steve Brown
Proof: Define and Deliver Exceptional Customer Service by Dr. Kelly Henry
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